Shipping Policy

Last updated 24 September 2026.

We deliver to the United Kingdom only, by Royal Mail or another tracked service. Every parcel is tracked, and you get the tracking link by email when it is dispatched.

📦 FREE STANDARD DELIVERY: 2 to 3 WORKING DAYS

Free on orders over £20.00. Orders placed before 3pm Monday to Friday are dispatched the same day; orders after 3pm, or at the weekend, go out on the next working day.

📦 STANDARD DELIVERY: 2 to 3 WORKING DAYS (£2.95)

Orders under £20.00 are charged £2.95. Same 3pm weekday cut-off for same-day dispatch.

📦 NEXT DAY DELIVERY (£4.99)

Order before 3pm Monday to Friday for next-working-day delivery. Orders placed after 3pm on Friday, or at the weekend, are dispatched on Monday. Delivery times are estimates from the courier, not guarantees; if a next-day parcel is late because we dispatched it late, we refund the next-day charge.

🛡️ SHIPPING PROTECTION (£1.99, optional)

Add Shipping Protection at checkout and we replace or refund your order in full if the parcel is lost or damaged in transit, or stolen after delivery, without waiting for a courier investigation. Without it, a parcel the courier confirms as delivered is your responsibility from that point, and a parcel lost in transit goes through the courier's claims process first. Claims need evidence (photos, and the goods kept). Full terms: Shipping Protection policy.

💡*IMPORTANT DELIVERY INFORMATION*💡

• Check your parcel when it arrives. Damaged or wrong? Photograph the packaging and the cans, keep everything, and email us within 48 hours. A claim for goods that have been thrown away cannot be assessed.
• Proof of delivery is final. We rely on the courier's tracking. A "delivered" scan with a delivery photo, GPS location or signature is our evidence that the parcel arrived at the address you gave. Please give a complete, correct address; we cannot change it once the parcel has left us.
• Safe places and neighbours. If you will not be home, use the courier's app or notifications to choose a safe place or a neighbour. A safe place you chose counts as delivery to you. Unless you have added Shipping Protection, neither we nor the courier accept liability for parcels taken after the courier has left them where you asked; that is a police matter, and we will give you the tracking evidence for your report.
• Age check on delivery. Nicotine pouches are for adults only. The courier may ask the person accepting the parcel for photo ID.

Failure to Pick Up Parcel

If you fail to pick up your parcel within the time the courier allows (usually 14 working days for Royal Mail), it is returned to us. We will email you when it arrives; you can have it re-sent for a new delivery charge, or we refund the goods (not the original delivery charge). See our Refund Policy.

Customer Responsibilities

• You are responsible for providing accurate and complete shipping information when placing an order.
• You should tell us as soon as possible, and within the windows in our Refund Policy, if you believe your parcel has not been delivered, has been delivered to the wrong address, or has arrived damaged.
• You are responsible for picking up your parcel within the courier's collection window.

Questions about delivery: info@nicotinebuzz.co.uk.