Shipping Policy
📦 FREE STANDARD DELIVERY: 2–3 WORKING DAYS
Free on orders over £40. Orders placed before 3pm Monday to Friday are dispatched the same day; orders after 3pm, or at the weekend, go out on the next working day.
📦 STANDARD DELIVERY: 2–3 WORKING DAYS (£2.49)
Orders under £40 are charged £2.49. Same 3pm weekday cut-off for same-day dispatch.
📦 NEXT DAY DELIVERY (£4.99)
Order before 3pm Monday to Friday for next-working-day delivery. Orders placed after 3pm on Friday, or at the weekend, are dispatched on Monday.
🛡️ SHIPPING PROTECTION (£1.99, optional)
Add Shipping Protection at checkout and we replace or refund your order in full if the parcel is lost, stolen or damaged before it is delivered. Without it, a parcel the courier confirms as delivered is your responsibility from that point. Full terms: Shipping Protection policy.
💡*IMPORTANT DELIVERY INFORMATION*💡
If you will not be home to receive your package, please use the courier's app or notifications to choose a safe place or a neighbour. Unless you have added Shipping Protection, neither we nor our couriers accept liability for parcels stolen after the courier has left them in a safe place, unless it can be proved by means of CCTV. It will be at your discretion to resolve these issues as a police matter.
Failure to Pick Up Parcel
If you fail to pick up your parcel within 14 working days of the notification of the parcel's availability for pickup, the parcel will be returned to our warehouse. You will be notified of the parcel's return and will be responsible for paying any additional shipping charges to have the parcel redelivered.
Customer Responsibilities
- You are responsible for providing accurate and complete shipping information when placing an order.
- You should notify us as soon as possible if you believe your parcel has not been delivered or has been delivered to the wrong address.
- You are responsible for picking up your parcel within the specified 14 working days timeframe.