Our Policies

The terms you are agreeing to when you order from NicotineBuzz, and how we handle your data, your delivery and your money. All five are written plainly. If anything is unclear, email info@nicotinebuzz.co.uk.

• Terms and Conditions: Who we are, 18+ age checks, ordering and payment, delivery and risk, how claims are decided on evidence, and your 14-day cancellation right.
• Privacy Policy: What personal data we collect, why, who we share it with (Stripe, couriers, Google with consent), the cookies we set, and your UK GDPR rights.
• Shipping Policy: Delivery options and costs, the 3pm weekday dispatch cut-off, safe places, proof of delivery, and what happens to undelivered parcels.
• Shipping Protection: The optional £1.99 add-on at checkout: replacement or refund if your parcel is lost, stolen or damaged, the evidence a claim needs, and what happens without it.
• Refund Policy: 14-day returns on unopened cans, how to report damaged or missing items (photos, keep the goods), and how long refunds take.

You must be 18 or over to buy nicotine pouches from this site. See how we verify your age. In short: every claim is decided on evidence. Damaged or wrong items need photos within 48 hours and the goods kept; a parcel the courier has proved delivered counts as delivered.